Customer Service Policy

Agrow-Guard Distribution Inc. – Secure, Trusted, Reliable

Agrow–Guard Distribution knows farmers because we farm ourselves. We will treat our customers in a courteous and professional manner, respecting their needs and ensuring we are responsive to the seasonal requirements of agriculture.

We will listen effectively to our customers’ requests and promptly take the necessary actions to assist them. We will inform our customers of normal process time, when they can expect completion and any delays that may arise in the process.

We will touch base with our customers to update them as to where we are in the process.

We will respond to website questions/requests within 24 hours during normal business hours.

We will finish our encounters with our customers in a courteous and professional way.

We will deal with issues / concerns in a prompt and courteous way and will attempt to resolve issues quickly.